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Webhooks

Webhooks in AbuseHQ allow you to integrate with external systems by calling their API endpoints. Once configured, Webhooks can be triggered as part of a Playbook Transition.

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Accessing Webhook Settings

To configure Webhooks:

  1. Open the Admin Portal.
  2. Click the Settings option in the left-hand menu under AbuseHQ.
  3. Select Webhooks under Integrations.
  4. Click the Add Webhook button.

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Configuring a Webhook

When creating a webhook, fill in the following:

  • Name – A clear label for the webhook
  • Endpoint – The API endpoint to be called
  • Method – HTTP method to use (e.g., POST, PUT, PATCH)
  • Path – Path within the endpoint (if applicable)
  • Payload – The data you want to send in the request

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Example Use Case

If you want to push values stored in a case—such as subscriber data retrieved via the subscriber resolver—you can:

  1. Retrieve a case context using:
GET https://YOUR_COMPANY.abusehq.net/api/v1/cases/{caseId}/context
  1. Access subscriber resolver data in two ways:
    • Full object: s.resolver_data
    • Individual fields: e.g., s.resolver_data.CustomerEmail

🧠 When adding subscriber data to your payload, be sure to use PQL fields, not static values.

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Authentication Note

If you receive an Authentication Failed error:

  • Generate an API key from the Settings tab.
  • Use Bearer Authentication in your HTTP header.

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Example Header

Authorization: Bearer YOUR_API_KEY

Once the webhook is saved, you can attach it to Playbook transitions for real-time automation.